FAQs

commissions-

I’m currently not taking commissions, apologies for any inconvenience.

Shipping

We aim to get your orders dispatched as soon as possible, however in some cases please allow for 1 week between ordering and dispatch, as By Silk is only run by one person.

Domestic

Auspost Standard flat rate- $15

International

YAY! By Silk now offers international shipping!

Please note-

International orders may be subject to additional taxes, customs duties and fees levied by the destination country. By Silk cannot be held responsible for any of these fees incurred, therefore the recipient is liable. Please contact your local custom’s offices if you require more information regarding duties and taxes. By Silk is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees.

Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to By Silk, the customer forfeits the original shipping costs.

*Please note that By Silk are not responsible for any stolen or missing packages. 

Returns

Because By Silk pieces are handmade and take between 6-8 weeks to produce, returns for change of mind will not be accepted.

Each By Silk piece is shipped with very careful, sustainable packaging. However, if you receive your piece and it is damaged or faulty- please email a photo to ceramicsbysilk@gmail.com and we will organise a new item to be sent or a refund if a swap is not possible.

How do I care for my By Silk piece?

All By Silk pieces are fragile and delicate so please handle with care.

The care of your By Silk piece varies depending on wether it is glazed or unglazed.

For glazed/glossy pieces- cups, vases, mugs, dinnerware etc

  • Items can be hand washed (recommended) or dish washed.

  • They are microwave friendly

For unglazed/NOT glossy pieces- (this will be indicated in the description of the product)

  • For decorative use only

  • These pieces are not food safe

  • Should be cleaned with a damp cloth but not exposed to water or chemicals.

For any other enquiries please contact ceramicsbysilk@gmail.com