FAQs
COMMISSIONS
I am currently not taking on any commissions. Apologies for any inconvenience.
Shipping & Returns
1. What are the shipping options available?
Aus- Standard Shipping with tracking: Typically takes 3-6 days once dispatched
International Shipping: Available to most countries, with delivery times varying by location.
2. Do you ship internationally?
Yes, I do! I offer international shipping to many countries. Shipping costs and delivery times will be calculated at checkout based on your location. Please note that any customs duties or taxes are the responsibility of the buyer.
3. How much does shipping cost?
Shipping costs depend on the size, weight, and destination of the artwork. You can view the estimated shipping cost during the checkout process. For international orders, customs duties and taxes may be added upon arrival.
4. Can I track my order?
Yes! After your order is shipped, you will receive a tracking number via email. You can use this to track the status of your shipment.
5. What happens if my artwork is damaged during shipping?
Your artwork is packaged with great care to ensure it arrives safely. However, if your piece is damaged during transit, please contact me immediately within 14 days of receiving your order. You will need to provide photos of the damage, and we can work together to arrange a replacement or a refund based on the situation.
6. What is your return and exchange policy? (for PRINTS)
I want you to love your artwork. If for any reason you are not completely satisfied, I accept returns under the following conditions:
Returns must be requested within 14 days of receiving the artwork.
The artwork must be in its original condition and packaging.
Return shipping costs are the responsibility of the buyer, unless the item was damaged or defective.
Once the returned artwork is received, I will issue a refund to your original payment method (excluding shipping costs).
7. Will I have to pay customs duties or taxes for international orders?
Yes, international customers are responsible for any customs duties, taxes, or import fees that may be charged upon delivery. These fees vary depending on your country's regulations, and they are not included in the price of the artwork or shipping costs.